Some usage can be expanded beyond the base plan limits, but it is worth checking whether a larger plan is better value first.
Current public add-ons
- Extra staff: GBP 5/user/month on Starter and Professional.
- Extra staff: GBP 4/user/month on Business.
- Extra storage: GBP 5 per 5GB/month.
- Extra tenant workspace: GBP 10/month where supported.
- Custom domain setup: GBP 10/month on Starter and Professional, included on Business where supported.
Before adding extras
- Review whether the extra usage is temporary or ongoing.
- Check whether contacts can use client portal access instead of staff access.
- Compare the total add-on cost with moving to Professional or Business.
How to request changes
- Use the available plan or billing controls if shown in your account.
- Contact support with your workspace URL and the add-on you need.
- Confirm any cost change before relying on the extra usage.
Good to know: Keeping add-ons clear from the start avoids surprise billing later.