You can request cancellation when your business no longer needs the service.
Before cancelling
- Export records you need to keep.
- Download important files, invoices, proposals, contracts, support history, and reports.
- Tell staff when access will end.
- Check active subscriptions, recurring invoices, and any unpaid invoices.
What happens after cancellation
- Access may continue until the cancellation is processed or the paid period ends, depending on your plan and policy terms.
- Some data may be retained for a limited period for account, legal, backup, security, or billing reasons.
- Refund handling follows the published refund and cancellation policy.
How to get help
- Contact support with your company name, account email, workspace URL, and invoice number if relevant.
- Ask for export guidance before access ends if you are unsure what to keep.
Good to know: Do the export first. It is much easier to tidy up while the workspace is still active.