Use the password reset link if you cannot sign in to your workspace or client portal.
Reset steps
- Open the correct workspace or client login page.
- Choose the forgot password option.
- Enter your account email address.
- Check your inbox and spam folder for the reset email.
- Choose a strong new password.
If the reset email does not arrive
- Confirm the email address is correct.
- Ask your company admin to check whether your user or contact account is active.
- Check whether your mail provider is delaying or filtering the email.
- Contact Perfexly support if the issue continues.
Password safety
- Use a unique password for Perfexly.
- Do not share staff accounts.
- Change your password if you think someone else may know it.
Good to know: Perfexly support will never need your password.